Have Questions ?

Get in touch with us or see if one of your questions has already been answered
below in our FAQ section from clients just like you.​​

This gives Lost Money the legal authority to act on your behalf to reclaim your lost money. It also allows us to undertake any searches and procedures required to investigate and reclaim the lost money, including all dealings with holding authorities.

Our Privacy Policy outlines how we collect, use, disclose and safeguard your information when you interact with our services and website. Your privacy is important to us and keeping your information secure is a top priority.

No. Most of our clients are sceptical when we first approach them as they cannot understand how lost money arises. Lost Money offers a genuine service to reclaim your lost money. Please check our credentials with ASIC, Create Business and the Unclaimed Money Association of Australia (UMAA).

Our research team uses sophisticated tools and has developed intelligent solutions to match lost money to rightful owners. We can assure you that everything we do is legal and ethical and any personal information collected is managed in accordance with our Privacy Policy.

A certified copy is a photocopy of an original document that has been signed as a “true and correct copy” by a Justice of the Peace or similar. People who can certify documents include doctors, dentists, pharmacists, bank managers, solicitors, accountants etc. We will advise you dependent on the holding authorities requirements. Certified copies are required to ensure that all documents supporting a claim for lost money are authentic.

Due to privacy and confidentiality reasons, we can only provide more information once we have verified your identity and you have completed the Authority to Act Form. This protects both parties and ensures we are dealing with the rightful owners of the lost money.

We and holding authorities have an obligation to ensure that lost money is only returned to the rightful owners. With the prevalence of fraud, it is normal procedure for holding authorities to request documents that provide proof of identification and a connection to the last known address on record with the financial institutions or companies which originally held the money.



It depends on the source of lost money and holding authority. Most lost money can be reclaimed within 30 – 60 days of a claim being submitted. We will do our best to reclaim the lost money quickly but will keep you updated on any progress.

Scroll to Top